Booking An Appointment
Lime Tree Surgery is constantly reviewing patient demand management and we have many ways for you to get in touch with us. You can search for, and book routine appointments with most doctors online by using the link above. To get a username and password for this service please phone us, or come in to the surgery.
Another method of consultation we are improving is over the phone. The NHS Information Centre indicates that 10% of all GP consultations are presently undertaken by phone, up from 3% a decade earlier, and this is something we are actively trying to promote through our 'Same Day Team'.
Patients phoning in with an acute illness who need clinical advice, will be referred to this service . Each patient will be telephoned by a clinician to discuss their problem. The ‘Same Day Team’ will deal with the problem in one of three ways:
- Give advice over the phone
- Book an appointment
- Arrange a visit when necessary
Please remember that each appointment is for one patient only, and are booked in 10 minute slots. For this reason we would advise that the clinicians deal with one problem only. If you have more than one issue, please advise the receptionist who will try to accommodate you.
You will be asked for a reason for your appointment and it would be very helpful if you could give a very brief outline of the problem. The doctors have asked the reception team to ask this as sometime more time may be required, or nursing assistance may be needed. Sometimes one of other members of the clinical team may be able to help you rather than the doctor.
A friend or relative may be helpful and is welcome in your consultation with your doctor if you wish.
If you are unable to keep your appointment, please tell us as soon as possible as appointments are in great demand and your appointment could be offered to someone else.
Phoenix Branch (Goring) - face to face booking
We have received a lot of comments from patients telling us they feel they have to queue up outside the practice before we are open in order to get an appointment. The building, being right on the sea front, is very exposed to inclement weather and this is very unpleasant for patients. Other patients have commented they feel those people who can get to the practice early in person receive preferential treatment to those who can only ring in.
Therefore, from 1 October 2015, patients will no longer be able to make an appointment in person until after 10 am. We request that everyone needing a same day appointment telephones the practice from 8 am.
GP Access Hub
From 1 July 2015 if all of our urgent 'on the day' appointments are fully booked, our reception team may offer you an appointment at our new MIAMI [Minor Injury Assessment & Minor Illnesses] clinic. The MIAMI clinic is a new service being launched by 19 local GP practices across Adur and Worthing
Appointments to see members of the nursing team should be made by telephoning our reception on the number above. This can be done up to four weeks prior to your intended appointment time. At the time of booking you will be asked to give brief idea of the reason for the request to enable us to allocate the necessary time for your treatment.
As well as face-to-face appointments, we also have a system of telephone consultations, which enable the doctors and nurses to help you with some queries or problems without your having to attend the surgery. The receptionist will take your name, a contact number and a brief message, and the doctor or nurse will then call you back at a designated time. Please ensure you are available to receive the call
Doctors’ appointments, can be made four weeks in advance with your regular doctor to maintain continuity of care.
If you require urgent advice please telephone the Surgery and give full details to the receptionist who will contact the appropriate person. The receptionist will be able to help with routine matters but cannot give medical advice. The doctors only have a short time each day to deal with telephone calls so if you need to speak to a doctor, please leave a message at the surgery, giving details of the problem and a telephone number where you can be contacted all day.
The doctors will return your call as soon as possible but will not be able to keep ringing you if you are not at home. Messages may also be left for Health Visitors, Midwives and the District Nurses; however it may be best to call them directly on the numbers detailed in the "Contact Details" section of this website.
Contacting Your GP
You are able to contact your GP by leaving your request with the receptionist who will send a message directly to your doctor. He/she will then return your call or act on your request. This however may not be on the same day depending on the doctors' availability and hours.
If you would like a chaperone present during your consultation you will need to book this in advance, please ask the receptionist when you are booking your appointment.