Welcome to The Phoenix Medical Centre
Website updated 30/03/2020
As of 26/03/2020 our phone lines will be closed between 12pm & 2pm. Please wait until outside of these times to call.
Due to a depleted workforce as a result of Covid-19 as of midday 24/3/20 we will only be seeing patients face to face for EMERGENCY MEDICAL NEEDS at DURRINGTON HEALTH CENTRE and PHOENIX MEDICAL CENTRE.
There will be NO face to face appointments at all at Findon branch. This includes all appointments with doctors and nurses as well as dressings, blood tests, injections.
Please do not come to Findon site. You will be called and informed of where you will have to go if you need to be seen.
We will continue to operate telephone triage only. We will only be seeing patients in an emergency situation – patients will be informed on the phone where you will be seen.
Phone numbers have NOT changed.
The Pharmacy at both Findon and Phoenix site continues to operate as they have been – collecting prescriptions has NOT changed.
It is vital that we work together to keep everyone safe. We thank you for your understanding in this difficult time.
If you have a clinical need that needs medical attention our telephone lines remain open from 8am. Our medical reception team will ask some screening questions and if needed, will add you to a call back list for a phone call from our clinical team. Due to high volumes of calls there is likely to be a wait and we are unable to give you accurate time for a call back, we ask for your co-operation and support during this time.
Please do not drop off urine samples unless you have been asked to by a clinician as many infections can be dealt with over the phone.
If you need to order prescriptions please email firstname.lastname@example.org or drop letter into surgery with name, address, date of birth, medication you require and which pharmacy you wish to collect it from. Many delivery services have been suspended or running limited service. If you are unable to collect prescriptions yourself please ask a friend, neighbour or a relative. If you already have online access there are no changes to the service.
The care and safety of our patients and staff is paramount which is why we have put these precautions in place.
We will keep you update with any further changes to the policy.
It is important that we pull together and look after each other through this challenging time. Be mindful of elderly and vulnerable people who may live alone and not have any support.
Thank you for your support and understanding during this challenging period.
The UK Chief Medical Officers have now raised the risk to the UK from moderate to high.
Information is changing on a daily basis. To find the latest information please stick to reputable sources:
As per the current advice:
- Travel and contact history is no longer important for diagnosis.
- Anyone who shows certain symptoms to self-isolate for 7 days regardless of whether they have travelled to certain areas. This means to stay at home and avoid all but essential contact to slow the spread of infection. These symptoms are a high temperature (37.8 degrees and above) and/or a new continuous cough.
- You do not need to call NHS 111 or contact the surgery to go into self-isolation. If your symptoms worsen during home isoloation or are no better after 7 days contact NHS111 online at 111.nhs.uk. If you have no internet access you should call NHS111. For a medcial emergency dial 999.
- For more information on self isolation: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance
- The most important thing individuals can do to protect themselves is washing their hands more regularly for at least 20 seconds with soap and water. Cough and sneeze into a tissue, put it in a bin and wash your hands.
We are aware that some of our patients are experiencing difficulty calling the practice from mobile phones. Mobile networks are currently experiencing unprecedented traffic due to the sudden shift to home working which is causing service issues. Please continue to try or where possible call from a landline phone, our phone lines remain open for the normal hours.
Adur & Worthing Councils together with colleagues in the NHS and volunteers are currently establishing neighbourhood teams which will help provide support to vulnerable people who are isolated and in need of help with issues around food, money, isolation, mental health, safety and digital access. To request community support: https://www.adur-worthing.gov.uk/coronavirus/community-support/
You may have received a letter from the NHS telling you that you are extremely vulnerable and should be shielded due to a medical condition. Please register: https://www.gov.uk/coronavirus-extremely-vulnerable
Please keep safe.