Comments & Suggestions
We operate a complaints and comments procedure as part of the NHS system for dealing with complaints and comments. Further information can be obtained from any of our staff. We welcome constructive comments and feedback on the services we provide. Our aim is to deal swiftly with any problems.
We would also be delighted to hear from you if you would like to compliment any area of the service.
Click here to access our leaftlet Complaints and Comments Leaflet. You may also visit the practice to speak to a member of the team, telephone or write.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.
Independant Health Complaints Advocacy Support Service [IHCAS]/ Healthwatch [West Sussex].
Further support and advice can be obtained from IHCAS or www.healthwatchwestsussex.co.uk or telephone 0300 012 0122